Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Girlfull: (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://girlfull.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not only one cotton dense fabric can and hot in summer will be p About the size approached shirt color as on advertising seams are very neat thanks!
excellent quality the fabric is soft i gess cotton as described i recommend very much
The shirt is good, cotton is light, slightly translucent, fit in size, 157 cm height and 95/80/103 parameters are free as should be night clothes.
THANK YOU SO MUCH Just beautiful the delivery was REALLY fast to Canada under two weeks quality really nice. Price is very fair. I will be ordering a few more now.
Pleasant cotton fabric. Corresponds to the description.
It looks very nice, high-quality sewing and material, light and pleasant to the body, the dimensional grid coincides, I take it again, we really like it.
The product corresponds to the description and photo. Came in the joint parcel, which is very convenient. It is a pity, the photo did not download, it looks like a Sarafan, you can wear it as home clothes. Sewing quality, the seams are even, well processed. On XL took XXL, a little too big, maybe sit down after washing, but also so also good
Very very nice fabric, cotton. I recommend definitely
Fantastic! Came in 2 WEEKS!! I have 4 of this , using as home dress- cotton, so good and comfortable for Florida hot! Thank you , store!!
Night shirts are very comfortable, cotton, the size also went up, the salesman is well at the time about the rules, I'll buy everything
Quality nice
Shirts are excellent, cotton, took the granddaughter-Teenager/15 years/-she liked. sizes are not reduced, you can take on a dimensional grid.
Платье очень красивое и качественное. Спасибо огромное
Посылка получена, доставка до Москвы 13 дней. Сарафан для дома хороший. Трикотаж хлопок. размер 4XL : ОГ 128см ( свободно), ОБ-140см, длина до переднего выреза 95см плюс завязки 15см.(регулируются.) Конечно дорого. Цена его 380-400руб. Но,,,,,,,