Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Girlfull: (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://girlfull.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality is good. I took L on my 44_46 Russian. Everything came up, though the T-shirt could be taken for a smaller size. Thank you to the store for the fast delivery.
A wonderful suit, the seams are neat, the lines are even, there is no smell. The fabric is dense, the color matches. The only but, small size (
The suit came quickly. On the Russian 46 r-r l just (less is not needed). I thought the fabric will be denser, not synthetics (Cotton), the quality of the norms. For summer walks with a dog and for the House will go. On one of the sleeves on the collar on the outside of the small fat spot, I hope it will be washed.
Excellent tight suit;) not in strong heat;)
Very tought only rope small leaves
Nice suit. Thank you very much to the store. True, I have a size XL, so the T-shirt is good, but I would like shorts more freely, do not fill the T-shirt, just for release to wear, the pockets are slightly slightly slightly The quality is excellent, the fabric, the color. I recommend this product and seller.
I took L to 48 size perfectly fit. The fabric is very pleasant to the body. Stitched qualitatively.
Nice one
Крутой, советую. На талию 62 чуть великовато
Cool
The costume came for 2 weeks in Moscow. I just imagined it like an elephant! To the store-thanks, and a stylish hand-made Agate in any color can be ordered from me in Instagram @ medzh_knitting
The product corresponds to the description completely. On the Russian 44-46 size M village is ideal. The color is not bright, but not pale. Does not shine through. Took in 2 colors: yellow and mint. I did not communicate with the store.
Perfect!
A wonderful suit for the Russian 46 with an increase of 158 took M, sits fairly freely
A good thing and pleasant to the touch. The size approached according to the table. I took my wife and daughter. Wear. Satisfied. Recommend.
I did not expect this quality, the fabric is pleasant to the body
I order the second, the first split on the Pope, let's go holes. Let's see how these are in the sock. Visually, the quality is good, the T-shirt from the suit is ideal)
Excellent suit, dense fabric
Accordingly the picture, the size matches, the shorts are long loose
Cool suit
All is Well. thank you)
Классный
Качество отличное, мягкий костюм приятный к телу не просвечивает. Рекомендую. С продавцом не общалась. Пришёл товар за 2 недели в Самару.
Quality, landing and color as in the photos, thanks!
+ 5 very even a worthy suit, pleasant to the body. I wear the size S ordered M, sits as I wanted. The color corresponds to the photo, it is not pale, but nude.
A good suit, I just