Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Girlfull: (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://girlfull.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
product is good. really recommended for those who want to make video for tiktok/IG.
Products conform to the description, received very well packaged. The product is of very good quality. The lights offer several colors of white and lighting intensity. I have not used it yet to make videos but it seems perfect
Product as described. Good quality. Solid workmanship. Would it again buy.
This tripod is great, of the most comfortable I 've tried for the mobile. It can be put in many positions. It's heavy and has rubber underneath, which makes it not move or fall. The intensity of light is very soft but it was to be expected in a device like this. The coming controller is very comfortable to start recording from a distance or if it is not comfortable to give the button directly from the mobile. The shipment has been pretty fast.
The product fully reflects the description, it works perfectly and is sufficiently stable. Arrived ahead of schedule.
Доставка оперативная.Продавец супер.Разобралась с товаром.Не сложно.Заряжаю посмотрим как работает.
Specification match.
Excellent holder-lamp. Everything corresponds to the description. The quality is excellent. For shooting drawing, it's the most. You can connect via Bluetooth and control the camera of the phone from the remote (turn on/off the photo or video mode). I think it is convenient to shoot without having to manually turn on the shooting on the phone. Convenient different illumination modes on two sides of the holder, which are also controlled from the console but already on the infrared sensor. Convenient swivel mount for different sizes of phones. In general, a fairly strong, persistent and heavy device due to the built-in 1000mAh battery. The battery weight is also a good counterweight for stability. But, if you pull out the rack for the entire length and make a right angle with the phone installed, you can see how the stand itself slightly bends. In the rest, a great device for this money. Delivery to Odessa took 28 days taking into account the order made 11.11
It’s amazing, beautifully design, very neat and looked so flawless. Highly recommended
Perfect very fast and at the moment works well
Very satisfied, I recommend! Compact, but stable and maneuverable
I arrive in a month, everything seems to be in perfect condition, only the package arrived a little damaged but the product is fine. I already used it. It's better than I thought, it's heavy so the balance is very good, it has two lights, the two change tone and vary the intensity, very good, I especially needed help recording the table while working but also recording me on occasion, Is the only light in the market that assists you in both stuff, my iPhone is 7plus and fits perfectly into the light and does not, I am very happy with my purchase, worth 100%
Very fast shipment. I haven’t used it yet. Will give more feedback after.
Bomb holder!!! All as in the description, very convenient. Works well. The box is slightly crumpled, but I do not recommend it creatively!
It's AMAZING!!! quality is excellent!!! I would definitely grab more items from this Seller/Store if all their products are this amazing. Might have to grab one for my son, cause I'm sure he'll take mine as soon as he sees it. Lol Didn't communicate with Seller as there was no need to. But definitely giving them a Five Star for that section, as it arrived safely and undamaged. Delivery was very fast too. I ordered this the first week of October and today is the 21st of October.
Fantastic product! Cleverly designed, compact and seems very functional. Arrived quickly, the box came crumpled but the product is undamaged. The arm is a bit stiff and needs a gentle prompting to extend. I'll highly recommend reading the instruction booklet, to understand quickly all functions. Very satisfied with this product. Thank you store!
I love it, super useful to record the process of my work, I totally recommend it
очень крутая подставка. Хороший цвет 8 видов с двух сторон
Very interesting device, immediately liked, nice-heavy))