Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Girlfull: (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://girlfull.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My daughter is 110 cm tall, took 6. ideal in size, she's my skinny girl. The quality of the dress is very good.
Exactly the same
Just gorgeous
Perfect, very good quality my daughter is super happy, taken in 7years for a little girl that I dress in 6 years. Arrival very quickly thank you
Beautiful all according to the description. Future in 10 days
It's a very nice dress. Good quality, nice sewing. Daughter loves it. Delivery was fast
Super
The dress is beautiful Thank you very much sends super fast
I get there early, it's great.
Perfect as in the pictures. Shipping in 12 days as the store says. I recommend the seller very reliable and fast
Got the baby happy
Very beautiful necklace sets
Fast Shiping, product so as described.
Beautiful and gual that in the photos is worth it and good gender
просто отличный вариант. всем советую.
Delivery a little less than a month, ordered 11. 11.did not understand only the back of the dress, why from another fabric is not clear. Everything else was pleasant, good quality and kind. Size for a girl 6 years old
The dress is very nice and good quality the size was perfect. It is 34 months I ordered size 3. It is very beautiful it looks like a whole princess. Sometimes but for the price it's very good. The gloves were great. But I'm very happy with the purchase of the dress and its coat are beautiful.
Very nice dress, material is very soft and nice. Recommend.
Très bon rapport qualité prix, je recommande
Correspond à la description. Livraison rapide 7 jours apres la commande. Ma fille à 6 ans met du 6-8 ans elle mesure 110 cm elle est menue fine je pense que ça lui ira bien je lui ai pris pour noel. J'ai pris taille 120 cm. Conseille de prendre plus grand pour les petite avec un peu de rondeur. Le déguisement taille petit mais long.
Granddaughter is happy, his money is worth
Wonderful! So like the movie ice palace costume with a train etc. My daughters going to love it. It’s for Christmas and looks like it should fit she is 5.
Thank you very much. Very high quality sewn. came in 2 weeks.
Very beautiful dress! The parcel came very quickly!
We're delighted. On a thin girl the village is excellent, without marriage, the fabric is pleasant. It came to Krasnodar region for 2 weeks. Thank you
Beautiful dress my daughter has 3years I have a size 8years she is just slightly large but niquel I recommend this article without hesitation
Very cute, materials similar to retail costumes
I'm so excited I now a 2 have ordered for my other daughter. The size is wrong so better one to 2 size up order I was lucky that it my small fit has. Good quality and sweet
Splendid disguisement.of very nice quality. The fabric is beautiful. And the finishes are pretty. Small size.
The fabric is really good! Arrived in 14 days. The dress has zipper or close behind, so is good buy a bit bigger.
Beautiful suit size perfectly fast shipping
Lovely dress, very good quality fabric, the size I took is 10 for 7 year old girl and fits very well, it is very nice and very good quality, very fast delivery
I like c for my princess's birthday fast delivery
Worth buying, Super Surprise for baby girl, and fast delivery, recommend
I loved the dress. My daughter was happy. It came in good condition and super fast.
Fast shipping, gorgeous dress
Item well received before the expected deadline, just take a size above because American size.
la robe est magnifique!!!! ma fille est heureuse!!!!
Missing the blue stone at the collar! Replaced by a red printed drawing.
Very beautiful my daughter loves!
Great dress
Great quality, super nice fabric, it's beautiful, attention with super good wine super fast store. I certainly recommend it.
Super mooi. Onze dochter is er heel blij mee!
Very cute! Size 120 (for 3,5 year old 100cm) ordered and it fits perfect. Better order 1 size bigger.
my daughter loves this dress! I believe I got a larger size. fits well and is made pretty good, happy with it overall.
wow, quality is perfect, it is perfectly for my 5 y.old dauther.
Perfect. It's beautiful and good quality
Precisely made to description!!! my daughter daughter 3.5. Took 4t dress do not come to the floor but size exactly fit
package was delayed but I'm happy with the product. my daughter is 3 and I ordered 4. the 4 is great, 3 would be too small so I suggest sizing up 1. the dress is really beautiful
Todo perfecto, mi hija encantada. Tiene 3,5 años y pedí la talla 5 años. Para su edad no es pequeña, y le queda perfecto de medida, incluso justo. Envío rápido.
Muy bonito, la tela esta bien cosida