Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Girlfull: (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://girlfull.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I m a M size and i bought L size is ok.
Small size, does not match
Great customer service
Fast good quality goods
The goods in St. Petersburg came for 10 days. Nice pajamas. I took one size more-I sat down freely, but well in length. Recommend.
Excellent.
Genial
J’adore !
Good quality, very nice color the top!
tres beau bleu, agreablement suprise. La taille L est un peu etroit au niveau de la taille, tres beau pyjama, je recommande
Good pajamas, only the seams are a little not even
Pajamas liked, the quality is excellent, thank you to the store.
Super! for such money, the quality is good, quickly reached the order to Tula. Plus, as a gift, they put elastic bands for hair
very nice
Surprisingly quickly came the goods. I liked the quality. My best recommendations!!!
I did not really like the fabric. Glass synthetics. But pajamas are beautiful. Not for heat fit
Пижама класс
I recommend sends very fast (10j) good value for money
Beautiful pajamas, the exact color to the page, very nice and curious! I love it. Recommended!
The pajamas are exelent and already delivery very fast
I recommend 1000% excellent quality and fast shipping
Очень очень красивая пижама
Very good packaging. Little bit oversized. The material is shining but not really soft like Silke.
I am usually s size, orderd l and xl, bit too big, but it will be ok for sleeping.
Very, very cool! I'll take it again! Straight-High
o tamanho ficou perfeito para número 42 no Brasil, muito boa a qualidade do cetim.
Excellent for such money
It looks really good, it needs to be washed and tested. Good size.
The quality of pajamas is good, but the quality of the buttons leaves much to be desired, for its cost, pajamas are excellent.
Genial!! Como el otro pedido. Recomendable. GRacias
Excellent gift
I did not communicate with the store. Pajamas would not buy if I saw in a live store, the quality of sewing the product leaves much to be desired. If the seller returns a portion of the paid amount for pajamas, it will be fair. Maybe our order with marriage, the rest will be lucky more.
tenho 1,63 e 48kg o tamanho L ficou ainda um pouco grande
super quick
Article conforms to the description, very thin and light for the summer. My companion is very happy with the pajamas, thank you to the store
super
Perfect! Good quality
Good product and very fast delivery.
Very beautiful cuts sewing super fast delivery
All good store recommend
Good quality, size in size! Thank you
Excellent.
As in the picture, I'm 38 I took the, it's impeccable
Everything is fine. shipping is very fast, super
pyjama parfait et très classe. la matiere est agreable à porter également. je recommande
The silk satin pajamas set, it's fine, I like it very much, I asked for one more size, because I like long and comfortable pajamas I see it in good warm though that will look over time, maybe ask me another I didn't need to talk to the store, thanks for the detail
Excellent pajamas, thanks for the fast delivery!
Wonderful purchase, super comfortable, I recommend!
Size XL for a lady size: height 168, waist 100, weight 6-turned out to be expected to be large, but she loves to be free and satisfied, but I would think that that that