Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Girlfull: (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://girlfull.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order was delivered quickly. The quality corresponds to the description.
Stunning quality. Excellent product. Definitely buy more. Just like in the pictures. Perfectly packaged with gift. Thank you for the careful and very beautiful packing and the excellent quality of the product.
The panties fabric feels very nice and comfy. They came quickly to Israel. They were a little bit smaller than promised. One centimetre when not stretched and about two centimetres in the stretched position.
спасибо! очень довольна покупкой! спасибо за подарок, очень приятно! по размеру соответствует!!!
Брала жена. Ей нравится.
Delivery to RB quickly, thanks to the store, we recommend.
Panties are very cool such as in the photo. Previous reviews correspond to
Thank you very much for the store. Comfortable fabric panties. Class. gift earrings.
Good ones
Corresponds to the size. I like the fabric.
The quality is good, you can take, the size matches!
Class, I will order again))
Cool, size in size, everything is super
Great quality. L size fit 97 cm butt
отличные трусики
Product compatible with description, thank you for prezencik, recommend
The goods are sold to Ukraine. Trusi Duge looked like, stink unrealistically crutoi yakoti, imperceptibly, on the top of the body do not run out, I will. I took rosemir XL, south of the island, pull super. On the dotik smooth do not crust. I definitely recommend it. The goods are unrealistic. I'll lock it up.
The goods came in one parcel with other goods, ordered 11.11.21 came 21.12.21, colors as in the photo, at 46 took L, the only negative, the lining is not under of
все хорошо, берите по размеру, больше заявленного не тянутся
Трусы бесшовные заказываю не первый раз у разных продавцов, качество было разное. Скажу про эти трусы - они классные. Плотные. Приятные на ощупь. На бедра 98см размер XL сел идеально. Доставка быстрая
I read reviews, decided to order more in size and in vain. They were big. I recommend taking your size. And so panties of excellent quality, Gusset of cotton, neatly stitched.
Very good quality, only matnya inside of light gray material
На свой размер 42-44 заказала XL, подошли хорошо. Качество мне нравится, приятные, кружево нежное не колется, заказываю не первый раз. Продавца рекомендую.
Thank you for the goods! It's all right! Recommend!
Love the product and fast delivery.
Panties liked. The fabric is pleasant, I liked that the cotton insert is sewn. Delivery in total parcel for 3 weeks.
Super
braquitas muy bonitas, el tacto es muy bueno y se nota la calidad. Pedí talla L , utilizo una 38/40 de pantalón
Delivery 3 weeks. Panties fire, I do not take it for the first time. Comfortable, soft, do not press anywhere
Soft, but due to the fact that there are no rubber bands, they can slide
I order here for the second year, favorite underwear, the quality is excellent, I recommend.
Повністю відповідають опису
Super
Everything is fine, the order came with a new mail courier. Quality is good.
Synthetics, pleasant to the body. For my taste a little high landing. At the waist 72, the hips 96 sat well. Brazilian rear view
Dense, well stretch, qualitatively sewn. At OB 90 came perfectly even with a margin.
Excellent
It has a wonderful quality. The size is correct. The exact colors. The material is very good. Absolutely comfortable. I will always buy again in all colors. Thank you
I liked the linen, there is no smell and sticking threads! I recommend to order!)
Delivery 3 weeks. I really like this model of panties, this is not the first order. I am happy and recommend.
Nice panties. The fabric is tender. No stitches. Gusset neat. On the girth of the hips 102 cm bought XL, just right. In the set three pieces. A small inscription on the left front of the panties. I recommend to buy!
Excellent panties, but it was necessary to take on size more
Elastic underwear, really liked the quality! Very pleasant to the body and almost not felt. The seams are even, stitched neatly! On my parameters 74-97 size XL sat perfectly! I recommend this product and store!
All the same as in the photo, size m as on a non-large s
Good Goods, in size, I think it is necessary to take a larger size, small size, and so excellent