Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Girlfull: (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://girlfull.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered m) and I dress S, Xs, and everything is perfect
This is the second time I 've asked this store and I'm very happy
store good, send the order quickly. the product is of good quality
Delivery of 17 days to Tatarstan, the track was tracked. The quality is excellent-very dense fabric. At a height of 170 cm, 44 RR, ordered the size of M. Stretched with effort, but, sits well, the topic is small My "double" has turned into "zero")))) but, for sports it's even good) the store I recommend!
Size consistent with the description, very good workmanship, fast shipping. Recommend.
Such a beautiful set and high quality!. Got it fast! Love it.. will buy more other colours
The material is great, it is very comfortable and it fits very well
There is a size in size! I read reviews and took M turned out to be great!
That's an awesome suit! Color under the tan-bomb. Took M, on height 162, wear s. Less would be too tight
Very good, I love it! Perfect size, brillant color. Thank you!
Super size m for size 38/40 of trousers is thick and tight it looks expensive.
The set is a little small. I took the size m from other stores-the whole village is excellent. And here the top is too small, with difficulty. Leggings are normal, approached, well pull the stomach, do not hamper the movement. Top will not wear, only leggings. And the kit on receipt had some unpleasant smell. After washing, the smell left.
Very good quality, I was afraid I 'd get tight on the bust part but it was perfect, I'm 36C and I measured size M. I will definitely buy again (:
Костюм очень крутой , утягивает , заказываю во втрой раз , впервые раз заказывала лосины , но на них пошла стрелка , надеюсь в этот раз все будет отлично
Divine love him! Un M
Like the photo nothing to say very well
Just super! I just sat perfectly)
Great suit!!! Both yoga and gym in it-fire!
Amazing quality!!
Excellent suit, excellent quality! Sits perfectly. Thank you! Delivery days 10, generally fire
Very neatly made, size The agrees. Satisfied.
Everything came up super
The material is amazing! Similar to my victorias secret pink outfit
Chic quality
Chic Suit, elegantly sat down. Thank you store!
Suit is good, I'll take it in the mobile) I took on L хоч I wear HL so yak Talia vushcha, weighing on the beach ale Tse all through bielshi about 'im)
The best sportswear ever! Had it for a few months already, the quality and colour of the tracksuit didn’t change at all.
Nice suit. At size 46(m), height 174 ordered L, sat perfectly.
Просто обалденный костюм❤️я заказываю его второй раз, качество на высоте, материал хорошо тянется, нигде нет стрелок, торчащих ниток, цвет, как и на картинке, не просвечивает! С продавцом не общалась.
Zwaar mooi
The costume is beautiful, sewn neatly, stretches, the daughters approached well, came quickly, thanks to the store!!))
Perfect and transparent!!!
Loved my set! Good quality and beautiful body, super recommend. Will buy more
It looks great, it's super comfortable and the quality is great! I love it!
Good product arrived on time, the girl is very satisfied thanks to the store ...
Quality is super, all is very good, fast delivery