Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Girlfull: (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://girlfull.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods are delivered quickly. Too small angle. Not very stable design
Если честно хлюпкая фигня
Weak
Very convenient
It's as described but somewhat flimsy.
good for small phones
Stand made of hard plastic. The legs are slightly unbalanced among themselves. The phone holds, but the iPad is not. Includes stickers made of silicone, so as not to scratch the edges.
Very fragile thing
Great thing! Included stickers are anti-slip. Holds the phone Poco X3 Pro and does not fall
Good plastic stand
хорошая подставка,на мой орро подошёл.
good
A large smartphone withstands.(=
The goods are manufactured qualitatively. Delivery is fast, I advise the store.
All is well
Super thing, you can use even when the phone is on charging. Recommend
Very convenient thing. There are things against sliding.
Everything came whole but went very long
For the phone is too light, the phone can easily crash
Отличная. Всё супер. Коробка помялась, а подставка целая
The stand came for three weeks, convenient, the plastic is durable. There are anti-slip stickers. In general, normally
The product if it is how it is promoted, unfortunately the packaging came very bent and very careless
The stands came whole, did not break.
For smartphone up to 5 inches is OK. For more large flimkovat.
Good
Товар пришел в Пятёрочка, очередная мелочь. Заказала с другими товарами, но они почему то не дошли
Great delivery. Came to the Kaliningrad region quickly, together with another parcel. Made of good plastic, which does not smell. There are silicone sticks so as not to scratch the phone. Surprisingly, it can safely hold Xiaomi Poco X3 Pro in a thick silicone case! I'm glad. In general, I recommend!
Uncomfortable angle
For this money the goods are not very, you can find similar for 1 bucks. The goods came quickly, the box is crumpled but everything is whole.
Scratched...
I advise the store and the goods. He does not hold the phone in the case. The size of the palm is small.
All as in the description, delivery 6 weeks
exactly the same
Fast delivery, the holder is good, use for video nanny not smartphone
In the kit there are rubber bands, has not yet used but I think that with its task will cope. With elastic bands it is reliable.
The parcel arrived on time. It's okay. Thanks store
I thought q was taller but it's okay
fantastic phone stand
Good quality, everything arranged, anti-slip stickers were included, the plastic is moderately flexible, I liked everything.
Plastic with divorce, but in general norms.
Everything is quite decent.
It's a whole. The stand is good.
Very convenient, it came in 3 weeks in Moscow
Hlipenkaya. Normal top gadget from a light touch flips. For small phones, norms
Normal piece of plastic, quality is average
Взял 2 шт. Пришло быстро, упаковка помялась, но держатели не испортились. Пластик он и в Африке пластик, но телефон держит. Хоть и прогибается немного. Защиту приклеиваешь сам
I came quickly to the national team. The quality is normal plastic. Easy. But for their money, a normal holder.