Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Girlfull: (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://girlfull.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Durable and stand is strong and holds my phone well. Love it!!
Came pretty fast and in good shape, ergonomic and cute. Can have different uses. Came perfect.
I long to get there, but all right
Very good quality and arrived quick!
Great! Very good quality and nice color. I recommend!
Very nice and functional stand for the phone. I came safe and sound.
It's the same. Very nice! It's come very fast.
es muy lindo! la verdad si soporta el peso de un celular y es resistente, pensé que las orejas eran de un material más frágil, pero es del mismo material
This holder is so cute! Exactly like picture and has a non-slip
very nice product
Arrived fast, perfect condition, loved
es muy lindoooo, me encantó y mi útil, lo tengo junto a mi setup que es todo rosadito y combina perfecto
I thought it was only one size but it can be lengthened up! It's very nice the color and the material is fine, I'm satisfied uwu
Kawaii…although i received it a month and a half but satisfied
i love it
very nice i’m rather pleased with this item and i would recommend. only thing i’d say is it’s not very sturdy but that’s all :)
J' adore trop mims <3
so adorable & perfect. it’s very sturdy, i love it!
It's perfect.
the overall product is amazing! besides the fact that it is scratched on the handle and underneath the holder area, it is very well made. if the product wasn't a little bit damaged at the bottom, I would have definitely recommended the store and product.
super cute.. great quality and fast shipping!! buy it!! you will not be disappointed more items for my pink PC set up in progress!! definitely will buy more items from here. fast shipping to Australia!!
its so cute! smaller than i thought but it still does the job! i have an iphone 11pro max for reference btw
Easily one of my best purchases on this app!! The quality is amazing and I definitely recommend it!!
The bar is retractable
I love it. It's very nice and it came fast.
Perfect, received quickly, I am satisfied.
Item just like on the picture! Cute and very handy!
Omg i have never had something as good as this
Tudo perfeito. Muito bem embalado, é muito bonito!
PERFECT
I'm using it for my headset. Looks cute!
Very happy with the product. Good material and nice shape. I’m very with it. My phone has a heavy case and it still stands with it. Perfect phone/tablet holder!! Recommended!
Support at the top! Small and cute adjusts itself correctly it is great! I also love the non-slip side :)
Fast shipping perfect
so cute!
I honestly didn't think it wasn't going to come in at all because it took MONTHS for it to come to Canada. It's exactly as described in the picture.
It is the article described, it is only too long to arrive
It's very nice, but it broke me. Anyway I was able to stick it and it looked good.
Is very beautiful, got everything right, highly recommend, only took a while to get cuz office my address.
Very good, not super big but comes to who's video call and not want to hold the cellphone, the place that holds the phone is that could be a little bigger
great mum loves it
tut was es soll.
Very comfortable and well made
It is beautiful and very good quality, I highly recommend it <33
Great quality!
Same as the picture!
Good quality, very satisfied
I found it expensive, but very nice
Perfect!
Super happy with the support. It has 3 different heights and you can charge the phone while it is placed on the stand, either way. He arrived soon and well protected. I totally recommend it.
thank you!
Bellissimo
cute
Super cute and beautiful. It is very small, but depending on your headset to put very quiet. The regulation are really useful. Just loved. Not had my. Came to CWB.
I like it i couldn’t get it longer like it said it would but yeah
It’s just like the pictures and works really well. You can tilt pretty far back and it goes really high up. 10/10 recommend <3
Le produit est semblable à l'image , arrivé en très bonne état .
arrived very quick
It's just like the little fotito so I'm happy :)
It has three size options that aren't very big but it works for me! Holds my phone well on flat surfaces but my cats can easily knock over it with one tiny push, but it's cute!
Zaebiste kochani :}
Look like the picture and exactly what I was expecting! It’s super cute and it holds my phone/switch controller just fine! I would definitely recommend and would buy from again! Thank you!
es iguaaal a la foto, les dejo las medidas se demoró en llegar y pensé que no llegaría porque no se actualizaba la información de envío, pero todo ok y el vendedor me contestaba rápido ✨
So useful for charging your phone while video calling!!! I use it every day
exactly as described
Super cute!! Looks exactly as pictured
such good quality I'm pleasantly surprised very cute just like in photo
I’m so happy with my purchase thank you so much!! 100% recommend!! Love de quality!! And fast shipping
Q was taller
Very cute, looks exactly like the pictures and it's great quality! It can hold my phone, iPad and switch with no issues. It's steady and doesn't fall over, and it came well packed! 10/10
Came very well packed, perfect!
Is one of the things with higher quality already bought, worth every penny, buy again, is very helpful and lovely, arrived fast pro Brasil.
works good and looks accurate. thanks
ADORABLE. This is exactly what i needed for my craft room. It is very good quality too. Thank you also for the very fast delivery
Amazing quality! Fast shipping love it so much!
It’s sooooo cute and the height is easy to adjust. It’s perfect!
It was delayed and was coming for 2 months, but overall loved the product
Did not receive the goods by the fact that there was a technical error but the store returned completely the entire amount :)
Perfect very good and comfortable
Really cute and sturdy! Exactly as described.
exactly as pictured. definitely recommend this store. it has arrived quickly as well.
Same as the photo
It's just as described!
lindo
Perfectttttttt
Es simplemente hermoso, quedé encantada con el producto!! El vendedor lo envió muy rápido, aprox 2 semanas en llegar a chile. Lo uso para mi control y mi switch :3
Even though I don't come in a box, it's protected and I don't suffer any damage, it works super well. Thank you very much
super cute !! perfect phone stand
Received in good condition. A little difficult to open but otherwise, perfect.
Just what I was looking for!! Sturdy and can fit a phone or a switch in my case! You can adjust the height from two options!
Está muy bien igual a la descripción igual la imagen está bastante bien muy bien encaja perfectamente
Pretty good quality very light tho
It looks fantastic and it arrived very quickly too!
As soon as わり and gutters. Controller keep or keep, switch or who are, but the firm, たおれ. cute.
Very cute and tough, it's come too fast happy for that
It's just like the picture, good stuff. It came very quickly and nicely wrapped.
Super fast delivered, wow great color, much more beautiful than the photo, I love him, well packed, am loved it, great quality
I love it, it looks so cute!!! It was delivered pretty fast (ordered it on August 28th, received it on September 8th in France) and well wrapped. Very happy with my order!
Fast shipping to Australia, took about a week I think. Looks great, super stable. Great quality too.
love it
Amazing! I already had it in pink and asked for it for my nephew in green, it's super cuki
Muy Lindo me encantó! Give me fever Ice-like eyes (red eyes Light) Breaking me in two (or shake) Sit on thrones four front on when Inner inside the burning flames (Burning Flames) What I gotta do? (hot hand) So find (I have cannot It) Designer hand gift no absolute But the lead (flame applique, the original one year) Hait please stop mount Hait please stop mount Because display temperature body towel line So because of the heart is thirsty Like a fever, fever, fever, Fever Antenna, antenna and Push my book, I in towel line The pig, flame-Pierce or Like a fever, fever, Fever Original suffering, widespread suffering want Don't Stop (stop) So, all day, all day, burn me. Please stop (stop) Integrated all the women, it only, baby, oh baby (ooh) This day how ell me, how about some day Day put me, give me cuddle Day put me, give me cuddle Because display temperature body towel line So because of the heart is thirsty Like a fever, fever, fever, Fever Antenna, antenna and Push my my inside towel line The pig despite flowering up Like a fever, fever, Fever Original suffering, widespread suffering want Because display temperature body towel line So because of the heart is thirsty Like a fеver, fever, fеver, Fever Antenna, antenna and Push my my inside towel line The pig despite flowering up Like a fever, fever, Fever Original suffering, widespread suffering want Give me fever Ice-like eyes (red eyes Light) Breaking me in two (or shake) Sit on thrones four front on when Inner inside the burning flames (Burning Flames) What I gotta do? (hot hand) So find (I have cannot It) Designer
Inbeautiful though it came with a little damage, the rest perfect❤️
Nice sturdy stand to hold your phone and iPad. It's so cute on my desk.
Loved! Exactly as pictured. Good quality and stable!
So cute! Very good quality!
Very cute, I love it!
Love it
please get this i use this 24/7 it’s so cute
Super cute!! Came in amazing quality and is super pretty!
Cute product and very sturdy.
Excellent phone holder. Keeps the phone even with popsokit. Very convenient thing. No complaints. Recommend
I love it! Good quality fast I will order more
Super cute and sturdy with my heavy phone! All the way to Canada in 2 weeks!
Article conforme à la description.
Base lourde ce qui permet le maintiens d’appareil quand on le pose il est très bien JAIME bcp
very stable and cute!
Cute and adjustable
so cute!!
Exactly as described. Fast shipping to Australia.
めちゃくちゃかわいいししっかりしてます
extending pole might need a lil lube but aside from that its totally fine, I was expecting it to be in its box though, not wrapped in bubble wrap.
lindo y ajustable, otro más para que mi setup rosa
I like it, the extension part was a bit scratched up … other than that, I’m satisfied
Good
I loved this so much I had to buy one for my friend too!
Quality nice. It came very fast.
very nice quality and took only a week to get here ! awesome