Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Girlfull: (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://girlfull.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product
Item arrived absolutely mangled but store gave me a coupon to get something else
I like it :)
За такую цену норм. Один шарик чуть в стороне. Отрегулировать пока не пробовал. Дочь (9 лет) довольна, хотела такую штуку.
A little small but, beautiful and relaxing. Thank you, satisfied with my purchase
Shipping Normal too small than i thought So so~~
Delighted with the product. It works very well and fast shipping.
ok
Just like the description. Very cool and easy to ride. It came very well packed. My children are delighted and the cat is more.
Bueno
Very good product, somewhat fragile, but the shipment was fast and it came well protected. I recommend the store.
ok
Товар соответствует описанию, маятник отличного качества, шарики бьются недолго ( они и не должны биться долго! изучайте физику, Господа!) Товар отслеживался, прибыл раньше срока. Продавцу спасибо. Рекомендую!
es un bonito adorno.
It's small, but very nice
Slightly broken, but does not affect the work. The store provided a $3 coupon.
Einwandfrei
Very good
Biva
My daughter likes pendulum, it's interesting and the product is very good quality I recommend it for kids
Disappointed
It's all great. Shvidka delivery, packaging norms, want B just right trochki dovsha, vistachie here for 10-15 SNS. Ale behind the city I recommend.
Little but doing exactly what it should.
Broken within got. Otherwise he had top been
Very good
Fits perfectly
Super fast, though the size expected a little more, but still super. I recommend the store.
Box slightly crumpled, fast delivery
Miniature beautiful neatly made, but the balls are magnetized, quickly stop. For decorative decoration is perfect
It's very small, in the pictures it seems bigger.
All good
Thank you very much, plastic material
Arrived in 2 weeks in France, the object is rather fragile because the son are very thin, surely fishing threads, so to manipulate gently. Similarly, one of the bars on the side is not right for me and the balls are not aligned either. I do not know if it's like that in the basic pendulum but it's a shame. Finally the effect does not last very long, just more than 10 seconds which is really disappointing but understandable for the price of the thing and its basic quality...
As the description but no good
Pas très grand mais conforme. Bien emballé
A bit thin and weak product but works....
un péndulo bastante entretenido, y que ayuda a entender mejor la física 10/10
fun
It would be nice to immediately specify the tiny size of this miracle
Товар нормальный, но думал будет больше по размерам и весу. P.S. Выкинул в мусор через 5 минут, так как запуталась леска после вскрытия, Распутать нереально.
I got it, now I'm going to repair it.
Quickly stops, but for such money a good meditational piece)
Delivery to Japanese take 15 days. As toys pinny =))
ok nice
Get very small
smaller and perfect for my grandson
Bon état, Merçi
It won't be long. But a little play will go
Excellent quality very fast shipping I will keep buying from this store.
Cheap China, looks beautiful, balls click
Доставка быстрая. Вещь выглядит маленькой, но хорошая. Доволен
Very fast delivery to Belarus. Very small thing made of plastic, balls are metal, but quickly stop, strokes 30. Externally it looks good.