Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Girlfull: (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://girlfull.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Magnet could be a little stronger, otherwise it's all good.
fast shipping and good product
The store has a normal communication. the parcel is kind of sent. but I did not receive it. Agreed on a refund. This is the first time. I order from this seller not the first time. All parcels came normally.
Norms
I order not the first time. New holders are slightly different from the old ones (there is a chrome edging, you can see in the photo), this is not critical. The first holder served a year, then the ears of the fastening of the clothespin broke down. But still worth your money
Arrived after 4 months..
Thank you!
Magnets have little strength
It's all right, just a long time.
The goods did not track found out in the mail!
Keeps perfectly even through the case
Sholo long, and so norms.
The goods never came, the delivery is terrible
Прибыло спустя 2 месяца Товар не отслеживался
Supr!
Great thing. Excellent quality! Such fasteners in the car-the need
Good, TGI with two pieces of mobile and hold the ques provided that the piece is a land of infidelity I have a Camry 2013 with an air conditioner opening on the driver's door But with the opening that the text holds perfectly
Excellent. The quality is excellent. Sent quickly, but went 58 days to ekb. Packed wonderful. Goods and store-I advise.
Everything in order. Item as described.
Excellent goods only delivery 2 months is something ....
bien
holds the phone well so long as you don't have a case on your phone
Excellent product Fast delivery to Israel.
Shit full. The magnet of the shoe, does not hold at all.
держит супер но пришлось пластину поверх чехла клеить
Received on time and complies with the announcement; Thank you
The goods did not come, but the store returned the money
Удобно и компактно. Рекомендую
Quality piece
Strong, good magnet, thanks to the store!!!
Good
Very beautiful reliable fasteners, take it will not regret. Thank you, good luck
Thank you. It came quickly, the goods are good, I recommend!
To the store Thank you, it came quickly, the goods are good. Recommend.
Long delivery. got from the package pressed on the top and it broke.
very nice and good price
accurate thxs
Got broken easily
Found that the spring would have more slack, but for the price, is a good product.
The problem with the delay is greatly in the receipt of the shipment
Very weak magnet, on the turns of the phone begins to fly through the salon. Through the cover, the magnet does not hold at all.
Very cool holder, I did not even expect such a cool holder for such money. Quality pleases really, I advise everyone! But still there is one "but" went very long thanks to the soil of Russia 51 days. Russian Post go!!!
The holder is cool. Made well, there are different rubber lining to the places of magnetic hold, the goods advise, good luck to the store
Quality item, best store, fast shipping
fast delivery look good the magnetic strong
I arrive fast I recommend the Tienda. I arrive like this in the picture
Great holder.
беру не первый раз. качество не плохое.
I ordered the 2nd time already. Very convenient. She took with her on a trip for a rental car. It is small but comfortable enough. Recommend
No money came back
Excelente
Product well-received
gut
ok
Shipping long
Very good.
The parcel crept from May 13 to July 28-"Two and a half months, Karl". Track wasn't tracked. The store extended the deadline and answered something on the topic: "Wait, already about to deliver .." There are no complaints about the product itself.
Looks good. Only the magnet is weak, when shaking the phone can fall. It is not designed for heavy phones. Seller recommend.
Oooochen for a long time there was a parcel, taking into account the fact that she came to the national team. The holder for large phones itself is not very suitable-my XS Max in a silicone case holds on 3 +.
Great holder. Only for a very long time.
All norms, as in the picture
great and was sent on time super fast arrival
As advertised. A good product.
I bought it not myself, as it will then write if I do not forget in the additional recall, in kind of norms, I thought it would be more)
The order came in perfect order. I haven't used it yet.
All OK, recommend
The goods are excellent. Delivery is long. Track wasn't tracked.
Great thing.
Long delivery
норм
Goods didn't come
A good clothespin, the magnet is powerful. Been going long
Everything is normal, I'm happy
4 months went the goods, never came. Got the money back.
Three months waited for the parcel and did not come the money returned
Товар хороший, уже брал такой около года назад. Сломалась прищепка и заказал снова. Но в этот раз посылка не доехала, потерялась где то на таможне. Открыл спор, продавец на встречу не пошёл. Деньги вернули после вмешательства АлиЭкспресс.
A fine holder, quality material, let's see how long it will last, I recommend
It went very long, the store did not even send the goods within a week of two. But as a result, I'm happy-I keep it tight on the magnet, though it was very difficult to find a place in the car, where it could be pasted, but, but
The goods did not come, the store returned the money
Looks good, strong magnet, the brand of Floveme is on this holder but it doesn't bother me. I recommend this item!
I'm very satisfied