Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Girlfull: (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://girlfull.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is super.
Cute phone case came quickly and looks as pictured though I will say there was a faint mark on it.
The cover is good, it came in 3 weeks. Quality is excellent, quality print, there are no flaws
The drawing is not very clear
Of the minuses, the cover went 1,5 months. Of the pluses, the quality is excellent, all as in the photo) I recommend
Cool))
Everything is super!
Very beautiful cover of soft lavender color. Thank you store!
The case sat perfectly, thank you
Thank you to the store, I liked it very much. It's been two weeks.
Very cool quality.
Заказ пришёл максимально быстро. Очень довольна!
Beautiful case, recommend
The cover is very cool, as in the photo. Came in 10 days. I did not communicate with the store.
Beautiful
Still dugé schvidko, I 've got a number of receptions. Chohol cute. Recommend!
Чехол я бы сказала обычный, принт скорее всего быстро сотрется, поэтому я бы сказала что для повседневной носки он прекрасно подойдёт, такие чехлы в принципе сохраняют свою красоту в среднем полгода (в зависимости от вашей аккуратности конечно), но по краям такие чехлы как правило стираются. Сам принт сделан качественно, претензий не имею)
muy bueno, exacto a la foto casa muy bien
The housing is equal to the photo, it takes about 1 month to reach chile :)
All okej :)
Okładka nie pasuje na kamerę (za duża) wygląd taki jak na zdjęciu
Gentle color, pleasant to the touch. All side buttons and holes are well designed. Looks very good and cute <3 Thank you! Took from the mail a month after the order. It was packed in a package + paralon insert inside.
It’s very pretty!!!! I got the butterfly design and it’s so worth it :)
Cute case, it was perfect for my iphone 5s, a little thin but beautiful and to some degree tough. Buttons are easily pressed.
Прекрасный чехол!доставка в Киев за 2 недели)всем рекомендую !)
Хорошое качество, классно пропечатан рисков)
She's very pretty and exactly the same as the photo came super fast in less than 15 days
Corresponds to the description
Чехол хорошего качества, посмотрим как проявит себя в процессе носки. Продавец быстро отправил заказ, пришёл за 1,5 месяца
All good. The color in life is a little pale, but the quality is like norms
Super cover, I have chamomile
Cute case, fits the description and fits the phone
Love it! Order received in 3 weeks no problem to report
Beautiful and quality. Happy with your purchase
In the city of Wien, blidium ale yakistu Duzhe is pre-war!
A good and high-quality cover, came very quickly. Before Moscow for 2 weeks
The purple doesn’t exactly match with purple on the iPhone 11 but looks cute anyways
Delivery is just a bomb all perfect, came in 20 days! The only one is not much firm
The flowers are a little more opaque but it's nice
Shipping fast. Case box Well approached the SE.
3e times buy products from this shop (2 hulls and 4 rings)
I LOVE IT
Corresponds to the description. The cover came a little crumpled, but the phone sat down normally
Sweet.
I love it! It looks good quality and fits perfectly to the phone. Delivery was super fast, I thought it would take longer. Happy with shopping.
Быстрая доставка. Качественный чехол. Цвет соответствует. Рекомендую
Thank you to the store for fast delivery! The product corresponds to the description. I liked the cheholchik. I advise the seller!
I arrive sooner than expected, it's very beautiful, it's perfect.
Very good case, as in the picture. Went long, 2 months. But I'm happy with the purchase)
It's just beautiful! I would only change the front, the larger edges to cover the phone well, the edges of the screen and not just adornment
They are thin nice but thin…
It says luxurious nifiga, the usual two 70R cover and here it is 150 stands
Afigenic cover. Very beautiful and quality. Reached Moscow in 3 weeks
The plastic is tough. Color nice
Everything has come whole, all is well
Nice one
super cute case!
Today I received my order .. its bit late but quality is so good .. thank u so much .Highly recommended to everyone.
Correspond to the description. Exactly the same as in the photo. Thank you!
Nice cover, recommended!
מושלם. בדיוק כמו בתיאור
Кейс дуже гарний і чудово підійшов))
Beautiful! Suitable for size!
Very good quality
Well, the quality is average, in general, Normas
The order came very quickly, thank you to the store.
At the top it is beautiful and fits super well on the phone
Everything came whole, the cover is not made of rough plastic, soft. Everything suits. Thank you.
It’s cute and the shipping was fast
Lovely case, delivery fast, thank you to the store
It’s really cute and it looks just like the picture and came on time
Cool cheholchik. I sat down like a glove. Connectors, buttons are all located, as it should. Excellent summer cheholchik. I liked it very much. Silicone tight. The phone is securely located in the case. Pleasant to the touch.
Cool cover, very beautiful and bright, the print is well printed.
Получила чехол) прям как на фото)очень няшный и мягкий) на ощупь приятный)вроде как быстро отправили примерно 10-14дней идёт. С продавцом не общалась.
Fast shipment. Color as picture, very beautiful and special.
Nice product . really worth for the price paid. looks lovely and very comfortable. exactly as the description said. came earlier than a month to Sri lanka. highly recommended.
Color corresponds to the photo, silicone cute cheholchik, really liked
Silicone Case, in good condition
Cool and quality. The parcel came quickly.
Very fast
Очень красивый и качественный чехол.
Szybko doszła paczka super jakość jak za tak małe pieniądze polecam :) :) :)
La funda es tal cual la descripción. La verdad es que me encanta.
Exact to store's image, good quality, I charm
A beautiful case, but the color in the picture is not much more yellow than in life
Came in two weeks, all as ordered. Norms Chinese case
All compatible with description, fast shipping. Looks beautiful.
Very nice, good material and arrived sooner than expected! 5 stars
Very good cover. Came very quickly to Ukraine (earlier than written). Cute, same as in the picture. I did not communicate with the store.
The cover came quickly. The quality is good, a little sulphur in the hand
Exactement comme la photo, parfait ça c’est arrivé un peu en avance
perfekt!!!
X dbdhdhdhdh
Very nice and flexible is not rigid shell, I arrive in 2 weeks to chile very fast, I recommend
Super case
Very beautiful cover! Qualitatively executed! I'm happy, thank you!
Super cute cheholchik. Good quality, smooth and soft. Thank you.
Good cover. Not sure if this is the one if you look into the safety of the screen. But worth for the price.