Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Girlfull: (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://girlfull.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All leggins great, soft to skin material. i only ordered a little bit to big size, but it wil do. Recomend the store and the product
I really love them. Material is milk silk, like more expensive Lelosi brand, soft, stretchy and can't see trough. Shipping took a bit longer, but was sent via Luxemburgh, so there was no additional customs expenses. I can't wait for summer, to order some short and capri leggins. I highly reccomend this store.
It'slook very good, good quality, very fast shipping. Thank you, store.
comfortable and stretchy. very satisfied
great
Amazing like S-M
Volnejsi v pase to kratší nohavice proti tištěné variantě.
Soft, non-transparent Leggins are not thick and not very thin. Thank you.
Mega TOP! Thank you.
Super quality, but M is too big for me. I have size 36- 38 EU and I need S.
Slightly wrong with the size. slightly ill. the elastic band should be corrected. I'm afraid to stretch!
its suprisingly bit bigger than expected
Very cool, do not shine through, high waist, pleasant fabric
Best thanks
Everything is super. On the Russian size 46-48 you could also take a smaller size.
Quality great! Same as Lelosi here in Croatia
I love milk. silk leggings, very pleasant and well sewn. I can recommend to everyone. Very fast shipping! Thanks!
Wow! These are buttery soft, very stretchy, and so comfortable! No compression at all. Exactly what we were hoping for. So glad we found this store!
so silk and perfect set on my 54eur is XL ok
perfect
Doporučuji!!!
Perfect as usual!
Perfect, like Lelosi or Pikaluna! Inwould be great to produce more variants like pyjamas etc. Thank you!
Fast shipping and delivery, good fabric
Super soft, super comfy and great fit, I wear TC (XL) and I’m a UK16 normally.
bought as a gift. hope she finds then just as comfortable as I do.
ok
Perfect, like always from this store. Thank you!
Very soft, excellent quality. Fast shipping. This was my third order from this store.
Leggings these are super stretch, nice touch and not przecierają between udami. Week were sent and two weeks were on the way.
Order is cancelled. Money is back very quickly.
just great!! i recommend
Неплохие штанцы, но на них всё липнет, ткань ворсистая, скорее всего быстро закатаются.на рост 165см длинноваты. Пришли в пятерочку дней за 10.
Great material, soft silk Milk. I recommend!
Came
Good material quality, nice on touch. The bottom leggs area is loose are not thight like in description and the lenght is not long as expected. Overall good exept for the loose part.
Very good and soft material.
Super. Long, nice..... I am pregnant (6 months) and i still a have place. Size XL = XL, XXL, XXXL. Shiping very quickly. With present. Thank you.
Super! Quickly shiping. Size M-L. Long super ( i am 175cm) Thank you.
On the Russian 52 are great. Quality is good.
People wrote reviews it!s like Lelosi. It is not the same. The material is different, also the length of it is a bit shorter. But the material is very nice and comfy too.
Amazing better than with printing that is loosing quality due to the white inside
Have often ordered
Perfect, these leggings are fantastic, lovely prints with bright colors, good quality, good size for Dutch size 48-50. This was my 2nd order, will surely buy again. Recommended store. Thank you!
déjà mon 3ème achat et toujours aussi satisfaite ! la matière est très douce et agréable à porter. très extensible mais pas gainant et ne tombe pas. je recommande
Love it! Thank you.
great, high quallity, material je better than lelosi or pikaluna...perfect store
Super so, zelo raztegljive.
This is my third order from this store. Everything is shipped quickly. The pants are well sized and a good thick, opaque material. For reference, I'm 5'8"/172cm and 180#/81kg. These fit the same as the other colors, I just don't have a picture.
perfect, as usual, from this store!