Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Girlfull: (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://girlfull.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great kids love the greatest too
Thank you to the store for the quality goods. The game is made at the highest level. The tree is well processed. The details for the game are bright.
The order was shipped very quickly, arrived in Moscow in 10 days! Packed in foam container and postal bag. The box came in perfect condition. There is no foreign smell, the quality of the toy is very decent. In some details, glue is visible, but it does not interfere with playing. In the remember there is a bag for storing the game. I did not communicate with the store. I recommend the goods and the seller.
Perfect. Arrived in time and well packed
The game is interesting. Made qualitatively, smells of wood, not chemistry. I like both children and adults. Delivery 2 weeks
parfait
See happy
Item conforms to the image and description of the store.
Very good
me encanta este juego, es la segunda vez que lo compro pero a los niños les encanta
Little Funny game, for my little girl and me.
Very well packed, the box came whole.
9 days to Italy. looks very nice, was very good packed. As you can see in the photo they are not perfect but you can play with them.
Well received my order. She arrived in time well pack, no breakage. The product is identical to the description made by the store. The colors of the product sound great. The quality ets just top. I highly recommend I am delighted. I think recommend at this seller.
The quality is good, the tree is smooth, in the reviews I read that the colors are visible, I did not notice such a problem, in general, the purchase is satisfied. Packed well. You can store both in a box and a bag from the kit, you can buy it as a gift.
תודה רבה
Delivery to Ukraine 12 days by meestexpress mail! I'm delighted with the quality!❤I recommend.
Nice toy, good quality! Very fast shipping to Latvia!
Everything is fine, I like it, for a drunk company the most
Thanks to store for fast delivery. Excellent quality. The goods without damage. Recommend
Игра замечательная на тренировку памяти, подайдет для любого возраста. Изготовлена очень аккуратно. Одно только замечание зелёный и синий цвет очень трудно различим между собой, бывает путаница, у некоторых отзывов на фото зелёный цвет более яркий, но мне не повезло...Доставка очень быстрая до Москвы, упаковано на совесть в пенопластовую коробку и пупырчатый пакет. Рекомендую и игру и продавца. Покупала за 400 р. с купоном продавца во время распродажи
Super game. After Review feel free for a group on Facebook: Alimaniacy❤️
Tutto bene.Perfetto.Spedizione veloce, Ottimo prezzo. Ottimo rapporto qualità/prezzo.Venditore raccomandato
Sets of pretty manufactory put in 1 carton box and with 1 cotton bag to put the pieces.
Everything is super. Fast shipping. Thanks for the store!
Super quality thank you to the store I recommend :)
nice game, I can also play with my kids and we enjoye with together.
Very good quality. I recommend it.
Game great worth all weighed
Great quality, here in BR costs 3X this value.
Cool Game
Товар очень хороший Пришёл быстро Качество отличное Спасибо
It came quickly, the ironing tree is a super game. You can not see the color when you play-everything is fine. With the store did not communicate
Super Toy, for the development of attention and memory, the child really liked it. Delivery is very fast! Seller Thank you so much
The toy is cool, the memory trains, the children are delighted, the name is to play more and more often, capture and bring together with their own children. Delivery is super fast in Mo, the quality is excellent, I definitely recommend the store and the game.
livrer a un jour pres de la date prevue!!bien!
The game is super!!! We play both adults and children. Very exciting. The first game we lost, this is the second one we ordered.
Super fast shipping, 5 days to Spain! Excellent price quality! It's wood without varnish, but very well finished. Comes the board, 4 pieces of each color, 1 dice and a bag to save the game. Excellent store. I'll buy him back.
Upolowałam this product with great price with group AliDziecko Facebook-recommend look
as described
Such a fun game! My son and I love it.
Amei !!! Note 10
Interesting game. all items are made of wood. I ordered without a box. the parcel was well packed. I advise everyone.
Excellent Toy, well packed, everything came whole. The box is dense, very worthy. You can also order for a gift-not ashamed. I did not communicate with the store.
Very happy with the item, came surprisingly quick. Top quality!
Cool game שמשחקים it together with children or a couple of kids. Game key memory, patience that games בתורות וצריך wait לתור your to throw קוביה, and teaching lose money, because it is too up it takes to teach the child to get, ובמשחק this high-end someone conductor, course שבהתחלה enabled שהמבוגר do which is this שיפסיד. The game also key fine motor. Recommend for the game and the store.
everything perfect,as described!Very fast shipping as well!
Jakosc wykonania calkiem niezla, gra swietna dla mniejszych dzieci (na rozpoczecie przygody z grami)
So nice game & i like it
After Review Feel Free to my group Aliexspress it We