Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Girlfull: (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://girlfull.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's darker than I expected, very finite, thin
Oky
The description is accurate but the material very loose, it broke in 10 days.
The product came quickly about a week of the store I recommend
The finish is poor but looks good from far away
The ring is pretty thin. Don't lie. Let's see how long it will last.
Good! 얇기는 얇은데 부착력이 튼튼하기만을 기대합니다~
The color is darker in real life (more dark red). Still beautiful and functional
not so thin as you may be lead to believe based on pictures. weak magnetic attraction with my car phone holder.
Super
Заказала 31.07.21 доставили сегодня 10.11.21 забрала в почтовом ящике
Excellent thin comfortable ring. It's spinning. At first it rotated tight (and this is a plus for me). Over time, the beginning very quickly began to rotate.
Heavy, iron, good Circle. I came a little rubbed, but it's not scary. In the kit there was a transparent round sticker, thanks to which the cover with uneven sticks without problems. Keeps deliberately, do not tear off the cover. Opens with an effort, but I think over time it will hang out a little. specially pasted down the head, T. K. At times it is more convenient to open. It turned out a little screaming, but it is noticeable only near
The product is made with quality materials. For use as a ring bra works perfect. The adhesive is attached very well. On the other hand as so for desktop tea is not a good choice, firmness is lost after a few days. If you want to buy it to hold the phone on a table, it's not a good choice.
Very thin, as indicated.
All Super
Delivery is long, but everything was tracked. Cool holder, thin, comfortable and spinning in a circle.
not mobile, quality not very good but looks ok
Very good quality, nice colors, as in the picture. One big minus, will not hold on to a silicone case, and so very convenient to use.
Taran is not tracked to Moscow 2,5 months the store is sociable and responsive
Like photo, I hope it's useful. Thank you
Delivery to Lo 2 months. Long time. Ooh, long time. The thing is cool, looks like metal. In the night she fell off the cover. In the morning he put on super glue and now holds on
I really liked the product. Its material is solid metallic, its design is slim and stylish, magnets keep strong. It would be nice if there was just an informative video on how to attach the product to the phone case because when I first received the product, I tried to stick it without using the adhesive tape that came out of the box, and so I thought the product was faulty and did not rotate 360 degrees.
Came for 17 days after the order. Took for 64,35 rubles. I did not communicate with the store. Quality is good. Recommend.
Всё классно, доставка до Москвы 2 недели.
In the picture, the store looked not so saturated-white, but like a good one. Let's see how it will hold
To the post office in Moscow, the order reached the general package with other orders in 3 weeks. Corresponds to the description. Stuck to the silicone case for the phone firmly, magnetic to the holder for the car well, around the axis does not rotate, this should be considered when fixing the holder on the phone or. The ring is not fixed, which is not very convenient, but you can adjust. Its money costs
Fast Delivery
Excellent.
Glue isn't powerful enough, it doesn't stick well
Very thin and beautiful
Always fine a rear bezel on the case
Great quality
Easy to unglue. Weak glue on the tape. Paint, probably, will quickly be worn. In general: the price-quality correspond. It came quickly.
Thx
Works perfectly! Happy with the purchase
Thank you is very useful
In general, I liked it. Very high quality does not look, it seems that it will collapse soon. Scratched easily. But it is flat, not very bulging and it is very like. Shipping fast.
Norms keep
Super
Light and does not take space and strong adhesive
Just as described. His magnet is pretty strong, it's great. It took 15 days to get there, super fast. Recommended.
Very long delivery!!!
sympa
Everything is fine. In the kit there is a film on which the ring itself is attached. It stuck good. The ring turns hard.
Удобный держатель. Тонкий, липкий слой надёжный.
Same as the photo
Beautiful and moves in all directions its quality is strong iron
Very quick shipping and good product, not only for iphone 12 pro but for all kind of cellphones
Good quality ring. Very thin, and rotates smoothly. Seller shipped quickly, and delivered within expected time. Would buy again.
Great holder! With a magnet, very convenient!