Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Girlfull: (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://girlfull.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
El vestido es precioso , igual que en la foto y llego en 7 días!!!!! Encantada , lo recomiendo muchísimo.
The size a little small but the dress and add them a 10
In Minsk it was 2 months. Quality is good
Perfecto
Суперский
Perfect! Thank you.
sooooo good!
Beautiful dress, thank you. Delivery is fast enough. + Several orders in one parcel is high. They took it for a present. After fitting, there will be more photos and on the account of the dimensional grid I will write.
всё хорошо. платье понравилось
a little broken
excelente
The quality is very good, in size. The child really liked it.
Beautiful. Perfect
The dress is beautiful, but did not fit the size. My jamb-listened to reviews, not to the size table
Just class!!!!!
Like my daughter said, it's perfect. Nice suit. The dress is long and the gloves are big for 3,5 years-otherwise everything is fine)
Nice dress! At 98 size just. The only thing, I had to cut a little to go through the head))) but this is a trifle)
Quickly sent the store the goods. The dress is beautiful, it will only be necessary to sew the bodice, because the line of the overlock sticks out.
The size approached perfectly!! Quality at altitude. Advise!!!
Nice
My daughter very happy but it wasn't the dress that was asked to arrive another reference
Excellent dress, very beautiful. Packed well. It came even before the deadline.
It's really nice! My Dwarf is going to freak out! The whole set is very nice and looks good quality. The only thing that doesn't convince me much is the first layer that the skirt has can be easily broken and hooked with the zipper, but well you'll see. It took 7 days to arrive
Amazing dress!!!! Thank you
The dress is exactly as in the picture. The size approached the height of 105 cm on a thin girl, a little long, but not scary), very happy daughter, thanks)
HhgedhJ
De locos
Beautiful dress. On growth 112, with a small margin. sewn neatly, on the back knitwear and rubber, so I sat perfectly and daughter. One stone is missing, but it is not critical. Gloves differ in color. Before Krasnodar came in 10 days, sent immediately. Thank you! We had time for the holiday!
Я не ожидала что наряд будет настолько восхитительным , на рост 108 отлично подошёл 110 размер ! Спасибо за такое чудо теперь ждём новогоднего утренника ! Дочка в восторге , а это самое главное !
Пришло в заявленые сроки, соответствует описанию , качество хорошее, единственно перчатки на пару размеров больше чем надо, но Это проблема! Продавца рекомендую!
The dress is very beautiful, sewn neatly. Sent and delivered quickly. Thank you very much.
The dress is very good. The child liked it.
Good quality for the price. Sizes do not mach, so better by biger. For child with size128, I ordered size 140, but the dress is not so long as in the picture.
Замечательный набор, платье хорошо сшито - все соответствует как на картинке!
Super fast delivery!!! The dress is cool, on the tag 130 cm indicated, not yet measured, but it seems that on thin
I have two very happy daughters! Product is well made, true to size I’d say. I bought a 110 and it’s a perfect fit for my 4 yo.
хороший комплект, на ребенка 106 см конечно великовато, старшей померили ( 128 см) мало. Младшей ушью длину. Камни из волшебной палочки практически сразу выпали, приклеила) Заколка с косой как по мне выглядит угарно, думаю расплету и как канекалоны вплету на утренник. Перчатки как раз только старшей). Доставка быстрая. На фото старшая, 10 лет. Качество пошива нормальное.
Заказ пришёл в Питер за 15 дней. Заказывала set 7, 4T. Маркировка по росту на платье 110 см. Измерила длину платья от плеча до края подола - 90 см. Шлейф ещё длиннее. В поясе резинка. На ребёнка пока не надевала - это подарок на НГ. Дополню позже отзыв. В общем качество платья на первый взгляд мне понравилось. Ребёнок будет счастлив.
Excellent dress, quality is good, accessories are available.
On height 116 took the size 7, only came up
Beautiful and excellent quality
beautifull dress. came with all the part. very satisfied❤
Product exactly as described! looks good!
The girl was 110 cm tall and 21 kg in weight. Dress as in the photo
The dress came to Moscow, for 9 days! For such a price I liked it very much! Bought for the birthday, have not yet given) behind the train, size 120 cm, my daughter 4 years (not large), but I think should not be too large, I will but we did not measure yet!) in general, the purchase is satisfied!)