Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Girlfull: (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://girlfull.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipped quickly.
Cover approached
Good quality. It took a month. Just like in the picture. Recommended. I contacted the store because he had doubts about the shipping process as it took a lot and he was very kind.
I loved it, it was worth the recommended wait
Ok
Wonderful case! Even better than in the photo. The print is voluminous, the flowers shine on the light, no smell, the cover fits snugly to the phone, but without protective glass on the phone still can not do. The only thing-went for a long time, 2,5 months.
ALL OK.
It came quickly, the track was tracked, everything matches...
one of my favorite so pretty!!!!!
j'ai reçu la coque rapidement, je dirais au bout de 2 semaines environ ! elle est trop belle et correspond parfaitement à la photo, mon téléphone rentre bien dans la coque !
Is great
The case does not fully protect the phone.
Very good
Muy bonita igual a la imagen
Very good quality and fast delivery! Looks like 3D flowers! Recommend this store and this case!
Good cover, it's accurate to the photo, it goes great in an s8, received in a week, I'll buy again, recommended
YAY!!! Finally I received a cover))) delivery was 2 months to Moscow. The cover itself is very cute, the color is gently blue not as bright as in the photo. Purchase while happy, let's see how much will last...
I liked the cover, I did not communicate with the store. It's okay.
wrong size for my phone along I picked s10
linda, carcasa dura
Same as the picture, good quality
Very good as in the photo
supeer linda
красивый аккуратный, как на фото. спасибо! матовая поверхность, кнопки все работают, разъемы все соблюдены
The picture is not as bright and clear as in the photo
The cover is very soft, it came quickly, less than a month. The photo is very dim color, in fact it is pink. Thank you very much, I will order more
I ordered 2 cases immediately, came quickly to Chelyabinsk The same as in the photo in the description, cute, the color is gentle, itself soft, pleasant, maybe I will order more
Just like in the picture. It arrived perfect!
Beautiful and flawless
Super
Printing quality is superior♡, A little elevated. The case is tough and good quality.
Fast shipment OK 2tyg, super quality. Recommend
It's a very nice, tough case. That's what I wanted.
parfait
Is cute
очень милый чехол. матовый, приятный на ощупь. гибкий
супер чехли
The cover perfectly match the description. Adheres perfectly to your phone. Looks durable and good quality. Are very satisfied.
Super case, well-made, recommend.
Very cute cover) came to Krasnoyarsk days for 20
Just how it described condition. Color difference bit more purple ma find it very beautiful
Super cute case!
I recommend the store❤
Very cute!
Super cute fits well and friend loves it
Very cool, came quickly
The case as in the picture, came quickly made a paid delivery and sent quickly, the store did not communicate.
so cute !!
It's very pretty, soft silicone and just like the picture. It took about 23 days.
Super joli, nickel
the color of the case is purple
Good covers
my favorite
Good quality
The cover is very beautiful and the quality color is not very similar to that in the picture but still very beautiful
perfect
Perfect. In a week I was home. Very satisfied
The cover is just oboldenny! I fell in love, the color is super, thin, the push buttons are easy, everything is neat, gentle
Normal silicone case
в целом чехол хороший, цвет как на картинке, материал хороший не воняет. качество нормальное, ничего не отваливается.
잘도착했어요~
Just a great case. Stunningly beautiful color, very high quality, perfectly approached the phone. Recommend
чехол очень нравится,правда я хотела голубой,а пришел немного с оттенком фиолетового цвета.а так всё хорошо