Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Girlfull: (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://girlfull.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
parfait
Socks Super Cool
Next exactly as zamówiłam. Consistent with the description. Soft comfortable material. Recommend.
Good socks with anti slip dots. 6 different colors.
They were great! It has more grip than the other ones and runs true to size.
Excellent quality
Good quality y
The socks are just supper, we have tile on the floor, and the kids run very well in these silicone cut socks Thank you for such goods!✅
Good
socks so cute
Shipping fast. Socks are good, rubber is not tight, but not weak. Size 1-3 years at the foot of 14 cm was just right. In the kit 6 pairs (in the photo there is no one, because. Already on the child))
Socks made neatly, the material is dense cotton. Anti-slip silicone inserts keep well. The size corresponds to c 22size, up to 14 cm maximum. The order was shipped quickly. Thank you very much store!
Excellent quality, beautiful colors
Very good
As in the photo, it's more for wide feet. Mine's got them thin and they're a little loose.
Great evaluation
product is nice. but I wish it was longer. I will recommend it.
Very good quality. Fast wysylka. Recommend.
Ordered 11.06 received 1.07. delivery fast. Socks took for 332 rubles, size 2 + 4. for 3 years is good, with a stock of Om. The child is delighted. I'll order more. The elastic does not rub.
Bien
perfect
Gorgeous socks!
Socks Super, feet don't ślizgają We will still order
ok
kolejny raz zamawiam te skarpetki i jestem bardzo zadowolona polecam ! szybką dostawa
отлично
Socks are good, I think the grandson will do. Shipping fast. Thank you!
Very good value, they are perfect. That's the second time I 've bought. The peque's doing perfect. They don't break, they hold out very well. Very well made, very cool.
perfect
Very nice socks, slap-up and nice material :)
Super,
Very nice.
Tallan bien
Good and quality children's socks. I will order more. The parcel came quickly, weeks for two or three. I recommend the store, I did not communicate with him.
good quality
Socks super. Take Second
Just like in the description, my baby loves them. They're very comfortable I 've ordered a couple of times and I'll buy them again. They are very nice and good quality.
Needed with the girl. I took this color because it doesn't look so much if there's some dust on the floor. As for the size I think 5 years are a lot. Of the boy or girl will think, but I think up to 4 years well. I totally recommend, I would buy again
Extra!! I highly recommend!! Since baby wears them he stands of course his legs at risk of slipping Ditto with the Trotter.
Second time ordered. Very lovely socks good quality
Excellent quality! They are comfortable for girls aged 3 and 4. I'll buy more
Very good quality.
Good quality and fast shipping
Bardzo fajne skarpetki, polecam
perfect! as described!
the purchase looks as described, quick shipment