Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Girlfull: (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://girlfull.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All OK
We came quickly, but we are still big
Friends birthday gifts socks Okey
On the leg 15.5 are still very large, 2 cm somewhere superfluous. Soft, thin, for the summer is excellent
Хорошие носочки, мягкие, тоненькие как раз на лето! Размер на 13 см
Thank you
Large bit
Great socks, and since I have small foot it podebrałam one pair of my 5-cio summer córce very comfortable, and shipping fast. Shipping backed also order came fast than planning. Recommend warmly❤
Very thin, light, breathable socks. Ideal for wearing in the heat.
Good socks, let's see how much is enough)
Are as IN picture. But now IN Italy HAMNO put the foreign fee to pay for parcels and visa costs not agrees. Basically I pay 3,00 € for the parcel and 3,15 € fee not agrees
Perfect the lot of socks is incredibly perfect I recommended them to 100% I will buy others that's on Thank you very much
At the age of 3-4 years
Everything is fine
Small sizes.
Excellent socks. Delivery half a month to Mo.
Excellent children's socks for the summer. I take it a second time. Only malomerit.
It is very unfortunate that the Russian Post decided to keep it. They didn't. And so the socks are the best for summer, natural, breathable. A couple of times wash and shiny thread is not visible (son). She's already so weak. From this store I take constantly. He himself agreed to open a dispute on return. Thank you
Thin socks for summer. There are cotton
Delivery to Moscow region about 10 days, with the store did not communicate, the track was tracked, the quality is excellent, cotton 100%, very satisfied with the purchase thanks.
Excellent! I order the second time. For the summer is very nice.
Quality Super
The goods didn't come. Money has not been returned
Хорошие носки, взяла с запасом на 3 года.
Much thicker than the others. These do not transparently. They're ideal for summer.
Very soft and comfortable. I will certainly repeat. Size for 32 foot perfect
добрый день, спасибо продавцу за качественный товар. Всё как на картинке. Быстрая доставка.
отличного качества носочки, брали других расцветок для сына: в садик отлично подходят. лёгкие, мягкие. немного маломерят в этих цветах
They're fine.
Excellent.
Socks nice, airy. For paczke czekalam 1,5 month
Cute socks
носочки прелесть
Do not correspond to the description. The child has a leg of about 16 cm and they are now. They will climb on 18 cm. Please take the size bigger
Excellent socks! For the summer is perfect, took in a mesh. In the kit 5 pairs, for a child of 11 months, took the size of 1-3 years, a little bit large, but it is possible to wear. To Moscow were 3 weeks. Definitely recommend!
Тоненькие летние, видно что синтетика преобладает
I love it, I'm actually gonna order more
Pretty socks. Soft and pleasant
Good socks, thin just for the garden. We are on the size of 23 well, the store's r-r for 2 years. Delivery 2 weeks in Pyaterochka
They arrived in about 2 weeks. They are millstones, transparent by the little holes. Size L for 3 year old. Happy with the purchase
Cool socks) the kid wore all summer. Breathable and light. It is a pity that there is no non-slip coating from below, but if you wear on the street, then norms)
Excellent socks! Quality is super! The size approached, the child liked!
All is well, recruited 10 pairs and a boy and a girl. The socks are thin, the seams are fine. It went by mail of the Russian Federation, quite quickly, tracked thanks!
Excellent thin socks, came fast
Socks on the foot approximately 13.4-13,6 just. Socks really liked. Correspond to the store's photo.
ok
Delivery in France in about 15 days. The quality is good. No smell. Perfect for summer. There is still the margin for size M on a foot of 14cms5. No communication with the store
zoals beschreven, verzending naar Nederland 1 maand