Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Girlfull: (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://girlfull.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent
Everything is super, very satisfied
The cover of excellent quality, fully corresponds to the description, matte, embossed tactile-pleasant surface, ordered for honor10, this is not the first case for this store, it's not
The goods correspond. one parcel came in two weeks.
OK
Good product, cheap but looks better
The case is just a bomb
Excellent, bright, high-quality cover, sat down like a poured
A good cover, everything came in size
The order arrived in good condition. Very good. With relief as the description indicates. It's perfect for my cellphone. Thanks!
Sent quickly, the cover is satisfied
Very beautiful. ❤️
I came very quickly. Delightful cover! Amazing texture and so nice to lie in the palm of your hand.
Just bomb
Bought on honor 10 Lite, entered as poured
Frankly, the quality of printing is excellent and the trader is giving you ink The raw material is as good as most traders And delivery is the fastest delivery but acceptable and delayed
Covers are super, at honor20 perfectly fit, the drawing is convex, textured! Delivery is very fast
Как на картинке. Очень понравился!!
Gorgeous cover. On honor 20 pro sat perfectly. Very feminine. Thanks to the store and the store.
Все хорошо, продавец отправил тот что надо
Great product. Good quality. Am very satisfied!
Es muy bonita, encaja bien.
Very beautiful cover, in life everything is like in the photo of the store. Came relatively quickly in the national package with other covers of other stores.
Отличный чехол. Лучше, чем с девушкой, которые до этого заказывала тут же. Но ждала я его очень долго. Больше 3 месяцев. Я уже и спор открывала, продавец уговорил меня подождать ещё пару недель. И почти через неделю он пришёл. Очень красивый. Отличный продавец
Дуже задоволена покупкою! Рекомендую! Приїхала посилка до місяця. Упаковано гарно. Якість класна
Great case. I came to Krasnodar in 12 days.
I liked it very much
It is beautiful, the colors are very pretty and the material is soft. The phone does not slip and the charging without cable works very well without removing the shell
Excellent quality in each case, it is embossed as indicated and the colors are the same! Super pretty the soft but tough case, I totally recommend these covers, excellent store shipping the cases fast, it only takes 16 days to get to Mexico
A good cover, flexible and thin. The picture is tactile.
Mega Cool cover! Very satisfied! Recommend
i like IT so much
Very beautiful cover. Perfect fit.
Чехол соответствует описанию, на хонор 10 все подошло. Один минус ооооочень долгая доставка. Пакет бросили в почтовый ящик.
Norms cover. On honor H8 sat perfectly. But here's the color a little pumped up. In the photo more coffee with flowers, but came Gray. Delivery about a month to Minsk
The case is just super
Цвет немного отличается, но все равно очень красивый и достаточно удобный
Very beautiful cover, matte, textured. At Honor 8 came up.
It looks seriously great
всë супер, пришло быстро
Delivery is very fast. Cool cover. Very beautiful.
Muy hermoso y los relieves están perfectamente adaptados.
Unmatched cover. The picture is voluminous)) I'm delighted. Only delivery was more than 2 months.
Good qulity
I sat down the case perfectly to my wife liked the minus probably that the faces are black. TC she has a white version and the faces are Chrome. Would be silicone transparent looked cooler
Cool case
Everything is perfect, I will order more. Seller recommend!
Very cool
Very good quality phone
The cover approached the Honor 8X perfectly. But on the image is a gray cover, in reality it is greenish. The cover came very quickly.
The parcel came very quickly, of excellent quality.