Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Girlfull: (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://girlfull.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very nice. I'm a medium and ordered xl. great choice.
Arrived in 16 days. as the description. Just think bag inside, should be more strong.
Panties are not Bayern, ale yakistvo is not paid off, state-of-the-art, landing is the middle, I recommend
It's okay. Thank you all came up. But I would like them to be completely made of cotton and not nylon cotton only gasket
Ordered 11.11, sent the same day. Reached Belarus in three weeks. Sewn very neatly, everywhere are fixed. On the hips 98 took the size XXL sat perfectly, there is no where do not press, but it was possible to take a smaller size. This store and store recommend.
The goods are not received, the money was returned immediately, without delay.
Norms
Quality is super, I order a second time
Great ones
I received the goods. Thank you store. But panties 100% synthetic
Panties are very comfortable comfortable, I order not the first time, plus they look very attractive.
Хорошие трусики. Размеру соответствуют. Цена=качество.
good quality but the upper rubber stripe it a little small (for me)
Пришли быстро, размер совпадает, смотрятся красиво, но 100% синтетика, я на состав при заказе внимание не обратила
The goods came quickly, without damage. The quality is excellent-the fabric is soft, pleasant to the touch, sewn neatly, inside the cotton in the middle. Took the smallest size L-just on my m (waist 76, hips 98). Recommend!
Material very pleasant to the touch. Carefully crafted
With the store did not communicate, sending and shipping norms
очень хорошее качество, доставка в почтамат рядом с домом, но шли долго. несколько посылок объединили.
Some where there are strings, and a rather tight elastic band. On the volume of the hips 95 l just, but tight elastic, if I took more then would be large. In general, for their money is normal. Came quickly, several goods in one parcel, tracked.
Cool. On about 110 XL excellent, does not press, does not press. I would have taken it, but traditionally, during and after the sale, the price rose strongly. Took for 302 rubles.
Cool
Excellent wrapper arrived, I had already bought them before but in a smaller number.
Everything is OK, very classy.
Order came quickly. Panties simpotichnye, the size corresponds to the Russian 46 size. But about the cotton cheating, cotton only gusset. For this I shoot 1 star.
Took on 46 size XL. It's a little overrun. It was necessary to take XXL. The only thing is that they are all a little different size, although all XL. Somewhere the strings stick out. Brought home a parcel.
In the Moscow region came for 12 days, excellent panties for 50 size 2XL, put a gift
Chic!
They're not cotton! Synthetic but beautiful
Excellent linen tender and sewing excellent
Good I liked, high landing, beautiful lace and sit wonderful
The quality of expensive linen. Thank you!!!
Трусики отличного качества. На ОБ 93 размер L подошел хорошо. Не передавливают. Подойдут девушкам и с большими ОБ. Единственный минус - одни из трех трусиков пришли большего размера почему то. Посылка пришла за 3 недели
They look good, but synthetics. The skin under them is very heated, I do not think it is useful.
XL on the Russian 46, about 96 cm. The material is super, not cotton, but very pleasant. Sewing quality
Delivery is fast, all in size
Cool. On the Russian 48 a little more, took the size 3 XL
I thought it would be a little denser, but it will come out too.
Good, pleasant touch, made like good and look quality.
Panties are excellent, quality material. Do not smell, ideally sat down.
красивые трусишки, приятная ткань, но с размером ошиблась. малы.
Zamovlennya came to see Ranisha declared an hour by a salesman, trusi dugé like, yakyust Garna, Rosemary. Shchiro to my uncle for his safety and good-bye! Recommend!!!!
Panties are cool, I take the second time, very pleasant, 10 points. On the hips 108 cm XXL is good, but they put on 115 cm perfectly. No pressure.
Все четко, размер брал наугад, видимо луна была в козероге, все подошло.