Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Girlfull: (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://girlfull.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So perfect! The dot is more mauve than shown, rather than a light baby periwinkle pink. I still love it and give it 5 stars. It is pretty thin, but not transparent. Not layered but I don’t think it needs it at all. The hat alone is worth the price - it is very well made and had a ribbon, along with under the chin strap. This is a steal because they can wear the hat with other things too!
muy bonito vestido! vino en 2 meses pero todo muy bien hasta El Salvador. vendedor recomendado
Satisfied with the product, as the description. Arrived fast
Beautiful garment, of an extraordinary splendor. I do not regret my purchase at all. D irreproachable color and quality. The size perfectly matches the description. Received quickly in France. Thanks to the store.
Satisfied with the order, pleased with the same fast delivery)
Well recov
Очень милое платите, шляпа тоже хорошая. Размер соответствует
Thank you so much I love it excellent quality and super fast shipping
lovely pretty dress
очень понравилось платье, качество фабричное, все швы аккуратно обработаны. горловина и проймы обработаны бейкой из той же ткани, по спинке потайная молния, поясок вставлен в кулиску и украшен бусинами,. размер подошёл идеально, размерная таблица правильная. ткань 100% хлопок, тоненький на лето само то. очень рекомендую . наш размер 122 европейский
I took on 2 sizes of large-130 size, we are now in the photo 110, I think I will grow up and will sit perfectly! The quality is super, stretched manually, dried in an hour, does not crumple, even do not need to iron, that is, for every day, what you need a child, the color the hat is also pretty, I recommend to buy!
جميييل جدا معه قبعه
The dress is super, good quality, light, the size matches, the delivery is fast.
Very fast excellent quality
Beautiful as the photo
Wszystko w porządku, sukienka w rzeczywistości ładniejsza. Kolory piękne. Żywe. Materiał świetny. Jestem zauroczona sukienka. Polecam
The demand is worth a great product
amazing..!!thx
Thank you, the delivery is fast and everything is excellent, the granddaughter is delighted!
very nice
Beautiful, I have no words, I would buy it again
very nice cute dress
The dress is chic, the material is natural light, the hat is beautiful. Set for a little princess. Took for a girl of six years 6 K. The hat is a little crumpled, but I think it will easily be fixed by a steamer
The hat l got was folded and didn’t have that nice round shape like the picture
Super beautiful dress super quality. No smell.
Open like me in the picture thank you
Cute
Dress excellent. Pattern very beautiful
Well, so. .. In the photo, the colors look brighter. For a walk, a playground-it will work, to raise up-not-a.
Soft fabric that breathes well and the hat fits perfectly. Durable and does not stain despite messy toddler play.
Excellent very beautiful loved recommend
Delivery to Krasnodar in 9 days. Nice kit. The quality is excellent. The dress is a little long. At a height of 81 cm below the knee. The only behind is a secret zipper. The hat came crumpled. I hope it's not a problem to smooth it out.
Wszystko ok.
Beautiful set
top
perfect! Just like in the description.
A lot of sweet and very elegant my daughter loved him a lot thanks to the site arrived very fast within five days my daughter wore a lot of joy
This is delight. And quality and price and delivery. 2 weeks in Kiev by new mail. Nothing sticks out anywhere, stitched perfectly. The size corresponds to the claimed. The only negative is the cap, but this is decided to be parted. Recommend
Good quality is the second time I buy
Beautiful dress, color vivid, arrived with the hat, really sweet. Scale compatible for 4.5. Very satisfied. Past washing one ונראה top
The dress is good, but the hat for a child of 4 years even on the top does not break.
beautiful dress, the hat was quite large
As in photo, I loved. Arrived fast
Awesome kit! Cotton dress. Ordered size 6 (= 140 cm).
Thank you very nice dress for the summer
Beautiful dress
Charming
We enjoyed it